rotki Documentation

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Subscription Management ​

Manage your rotki premium subscription, view payment history, and access your API keys from your account page.

Accessing Your Subscription ​

Visit your subscription page at rotki.com to manage your premium account.

Viewing Subscription Details ​

Your subscription page displays:

  • Current plan tier (Basic, Advanced, etc.)
  • Billing cycle (Monthly or Yearly)
  • Subscription status (Active, Expired, Canceled)
  • Next renewal date (for active subscriptions)
  • Device usage (current devices vs. limit)

Managing API Keys ​

API Keys and Secrets are required to connect the rotki app to your premium subscription. You need to manually generate them from the API Keys section on your subscription page.

See API Keys & Secrets for detailed instructions on creating, viewing, regenerating, and securing your API credentials.

Payment History ​

View all past payments and invoices from your subscription page.

Accessing Invoices ​

  1. Go to your subscription page
  2. Scroll to the Payment History section
  3. View details for each payment:
    • Date
    • Amount
    • Payment method
    • Invoice status
  4. Download invoices as needed

Invoice Generation

An invoice is automatically generated for each payment and available immediately after successful payment.

Creating Referral Codes ​

Premium subscribers can create referral codes to share with others. People using your code get 10% off their first subscription.

See Referral Program for detailed instructions on creating and sharing referral codes.

Canceling Your Subscription ​

You can cancel your subscription at any time from your subscription page.

How to Cancel ​

  1. Go to your subscription page
  2. Click the Cancel Subscription button
  3. Confirm the cancellation

After Cancellation ​

Important

  • Cancellation takes effect at the end of your current billing period
  • You retain premium access until the paid period ends
  • No refunds are provided for the remaining time in your current period
  • Your API keys will stop working after the subscription expires

Reactivating After Cancellation ​

If you've canceled your subscription but it hasn't expired yet, you can resume it:

  1. Go to your subscription page
  2. Click the Resume Subscription button
  3. Your subscription will continue and auto-renew as before

Resume Before Expiration

You can only resume a subscription before it expires. Once expired, you'll need to purchase a new subscription from the pricing page.

Changing Your Plan ​

Upgrading to a Higher Tier ​

You can upgrade directly from your subscription page:

  1. Go to your subscription page
  2. Select a higher tier
  3. Payment will be prorated based on remaining time
  4. The upgrade takes effect immediately

See Upgrading Your Subscription for detailed information.

Downgrading or Changing Billing Cycle ​

To downgrade to a lower tier or change your billing cycle (monthly ↔ yearly):

  1. Cancel your current subscription
  2. Wait for the current billing period to end
  3. Subscribe to your desired tier from the pricing page

No Downgrades

Downgrades are not supported. You must cancel and wait for your subscription to expire before subscribing to a lower tier.

Renewal Information ​

Automatic Renewal ​

Subscriptions automatically renew based on your payment method:

  • Card: Charged automatically using your default card
  • PayPal: Charged automatically via PayPal
  • Crypto: NOT auto-renewed - you must manually repurchase

Billing Cycle ​

New billing cycles start at UTC midnight after your subscription expires.

Renewal Notifications ​

You'll receive email notifications:

  • Before your subscription renews
  • After successful renewal
  • If renewal payment fails

Managing Renewal Payment Method ​

For card payments, you can change which card is used for renewals:

  1. Go to your payment methods page
  2. Set your preferred card as the default
  3. Future renewals will use the selected card

See Payment Methods for details.

Troubleshooting ​

My subscription shows as expired but I paid ​

  1. Check your payment was successful in your bank/PayPal account
  2. Verify payment was sent to the correct address (for crypto)
  3. Check your email for payment confirmation
  4. Contact info@rotki.com with payment details

My renewal failed ​

  1. Check your payment methods
  2. Verify your card hasn't expired
  3. Ensure sufficient funds are available
  4. Update your payment method if necessary
  5. Manually renew from the pricing page if needed

I can't access my subscription page ​

  1. Ensure you're logged in to rotki.com
  2. Verify you're using the correct account
  3. Clear browser cache and try again
  4. Contact info@rotki.com for assistance