Payment Process

This guide walks you through the process of purchasing a rotki premium subscription.

Step 1: Select Your Plan

1. Visit the pricing page
2. Review the available tiers and their features
3. Choose between monthly or yearly billing
4. Click the purchase button for your selected tier

Have a Referral Code?

If you have a referral code, you can enter it during checkout to get 10% off your first subscription. See Using a Referral Code for details.

Step 2: Apply Discount/Referral Code (Optional)

If you have a referral code or discount code:

1. Look for the Referral Code or Discount Code input field during checkout
2. Enter your code
3. The discount will be applied to your purchase
4. Verify the discounted amount before proceeding

See Referral Program for more information about referral codes.

Step 3: Choose Payment Method

rotki premium supports three payment methods. Choose the one that works best for you:

Credit/Debit Card (Auto-Renewable)

Pay with your credit or debit card for automatic renewals.

Benefits:

• Automatic monthly or yearly renewals
• No need to manually repurchase
• Manage cards from payment methods page

How it works:

1. Enter your card details at checkout
2. Complete the payment
3. Your card is automatically saved for future renewals
4. Subscription renews automatically until canceled

Saved Cards

Cards used for subscription payments are automatically saved to your account. You can view and manage them from the payment methods page.

If you have multiple saved cards, you can set your preferred card for renewals (premium subscribers only).

Payment Processor: Braintree (a PayPal company)

PayPal (Auto-Renewable)

Pay through your PayPal account for automatic renewals.

Benefits:

• Automatic monthly or yearly renewals
• Use your existing PayPal balance or linked payment methods
• Secure PayPal authentication

How it works:

1. Select PayPal as your payment method
2. Log in to your PayPal account
3. Review and approve the payment
4. Subscription renews automatically through PayPal until canceled

PayPal Subscriptions

Your PayPal subscription can also be managed from your PayPal account settings. However, we recommend managing it from your rotki subscription page for the best experience.

Cryptocurrency (Non-Renewable)

Pay with cryptocurrency for a one-time subscription period.

Benefits:

• Privacy-focused payment option
• No recurring charges
• Support for various cryptocurrencies

How it works:

1. Select crypto as your payment method
2. Choose your preferred cryptocurrency
3. Transfer the exact amount shown to the provided address
4. Wait for blockchain confirmation

Important: Non-Renewable

Crypto subscriptions do NOT automatically renew. When your subscription expires, you'll need to manually purchase a new subscription.

Exact Amount Required: You must transfer the exact amount displayed. The system detects payments automatically, but only if the amount matches precisely.

Supported cryptocurrencies: Check the payment page for the current list of supported coins.

Step 4: Payment Confirmation

After completing payment:

1. You'll receive a confirmation email
2. An invoice will be generated and available on your subscription page
3. Your premium subscription is now active

Step 5: Activate your subscription in the App

After successful payment, you need to manually generate your API credentials and add them to the rotki application.

1. Create your API key via the subscription page
2. Navigate to API Keys → rotki Premium in the app and enter your API Key and API Secret

See API Keys & Secrets for detailed instructions.

Invoices and Receipts

All payment invoices are automatically generated and stored in your account.

To access invoices:

1. Go to your subscription page
2. View the payment history section
3. Download invoices as needed

Payment Issues

Payment Failed

If your payment fails:

1. Verify your payment details are correct
2. Check that you have sufficient funds
3. Contact your bank or payment provider
4. Try an alternative payment method

Crypto Payment Not Detected

If your crypto payment isn't detected:

1. Verify you sent the exact amount shown
2. Check the transaction on the blockchain explorer
3. Wait for sufficient confirmations
4. Contact info@rotki.com with your transaction hash if issues persist

Renewal Failed

If an automatic renewal fails:

1. Check your payment methods
2. Verify your card hasn't expired
3. Ensure sufficient funds are available
4. Update your payment method if needed

TIP

You'll receive email notifications before renewals and if renewal attempts fail, giving you time to update payment information.